Forms, data entry and record screens were never the point — they were steps between a person and an outcome. As agents learn to act and people learn to trust them, the interface moves from doing the work to supervising it, and jobs to be done becomes the one framework a product manager needs.

1. Nobody Wants a Form — Forms and record screens are steps toward an outcome — and the interface moves from doing the work to supervising it.
2. The Trust Ladder — Capability isn’t the limit; trust is. Four rungs, earned one reversible action at a time.
3. What a Workflow Really Is — A frozen guess about how to reach an outcome — take it apart and see what an agent removes.
4. The Interface That Remains — Approve, resolve, consent, audit, explain — and why engagement time becomes an anti-metric.
5. One Framework for the Agentic PM — Jobs to be done, plus two guardrails: authority and an eval bar.
6. Why Agents Still Fail at Real Workflows — The honest counterweight: strong on short tasks, shaky on long ones.

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